TERMS & CONDITIONS
Last updated: May 2026
By making a reservation with Aurum Luxe Rentals you agree to the following terms and conditions. Please read carefully before confirming your booking.
Reservations & Payments
A reservation is confirmed only when (1) you receive written confirmation from us and (2) your booking deposit has been processed. Until both happen, the vehicle is not held for you.
We do our best to deliver the exact vehicle you reserve, but on rare occasions a mechanical issue, prior damage, or other circumstance beyond our control may require us to substitute a comparable vehicle or cancel. If that happens, we'll let you know as soon as possible and refund any prepaid amounts as described in Section 4.
Booking Deposit
A $500 non-refundable booking deposit is required to secure your reservation. The deposit is applied to your total rental balance when the rental proceeds. If you cancel, no-show, or fail identity verification at pickup, the booking deposit is forfeited.
Authorized Driver Only
Only the person named as Renter on the Vehicle Rental Agreement may operate the vehicle. We don't permit additional drivers unless they're expressly named in a written addendum signed by both parties. Letting anyone else drive — even briefly — is a serious breach of your agreement, voids any protections, and makes you fully liable for everything that follows.
Driver Requirements
All drivers must be a minimum of 21 years of age and hold a full valid driving licence. Your licence must have been held for a minimum of 2 years with no major endorsements. A valid government issued photo ID and proof of insurance may be required at the time of collection. International drivers must provide a valid international driving permit alongside their home country licence.
Insurance
You must carry your own personal auto insurance with at least:
$100,000 / $300,000 bodily injury liability (per person / per occurrence)
$100,000 property damage liability
Comprehensive and collision coverage with a deductible no higher than $1,000
Coverage that extends to high-value or exotic rental vehicles (please confirm with your carrier — many standard policies don't automatically cover six-figure vehicles)
Your insurance is primary during the rental term. Pennsylvania's Motor Vehicle Financial Responsibility Law (75 Pa. C.S.A. § 1701 et seq.) governs the relationship between rental driver insurance and minimum coverage requirements.
We may verify your coverage directly with your carrier and may require you to be named as primary insured for the rental term. If your insurance lapses or is cancelled during the rental, you must notify us immediately.
Fuel Policy
The vehicle leaves with a full tank of premium 91-octane (or higher) fuel and should come back the same way. Regular gasoline, racing fuel, and additives are not allowed. If the tank isn't full at return, we charge actual refill cost plus a $100 service fee.
Damage/Behavioral Policy
The renter is fully responsible for any damage to the vehicle during the rental period including but not limited to bodywork damage, tyre damage, interior damage and windscreen damage. A pre-rental inspection will be carried out and documented before the vehicle is released. Any damage identified upon return that was not present at the time of collection will be charged to the renter. Aurum Luxe Rentals reserves the right to charge for loss of earnings during any repair period.
Every vehicle in our fleet has GPS and OBD-II telematics that record location, speed, acceleration, braking, gear selection, engine RPM, and similar driving data. We use this information to locate vehicles, respond to emergencies, verify compliance with the Rental Agreement, investigate damage or mechanical failures, assist law enforcement when required, and protect our legal rights.
Driving Behavior Limits
The following will result in consequences:
Tampering with, removing, or disabling any tracking or telematics device
Exceeding 90 mph
Repeated hard acceleration or hard braking
You get one (1) total warning across all categories. After that warning, any further violation — regardless of category — results in forfeiture of your security deposit and early termination of your rental, with repossession at our discretion and your expense.
Speeds Over 100 mph
If telematics records a speed of 100 mph or higher, you'll be charged up to $500 per occurrence based on our reasonable estimate of accelerated wear, increased insurance exposure, and inspection costs. You're also responsible for a full mechanical and safety inspection and any resulting repairs. The $500 cap applies only to the per-occurrence fee — actual damage from such operation is governed by the damage liability section of your Vehicle Rental Agreement.
What You'll Pay
Your rental quote covers the daily rate, mileage allowance, and any delivery fees we agreed on. Beyond that, you may also be charged for:
Sales tax as applicable under Pennsylvania law
Security deposit held at pickup and released after a satisfactory return (subject to your card issuer's posting timelines)
Mileage overage at the per-mile rate stated in your Rental Agreement
Late return fee: $150 per hour or partial hour past your scheduled return time
Refueling fee: actual cost of fuel plus a $100 service fee if the vehicle isn't returned with a full tank of premium 91-octane fuel
Cleaning fee: $250 to $1,500 depending on condition (we don't charge for normal use — only for excessive dirt, sand, pet hair, food residue, bodily fluids, or similar)
Smoking/vaping reconditioning: minimum $1,000, up to actual reconditioning cost (smoking and vaping are strictly prohibited)
Toll, parking, and citation pass-through: actual amount plus $10 administrative fee per item
Off-location return fee: at least $90 plus our actual recovery costs if you return the vehicle to a location other than the agreed return point without prior approval
Telematics-related fees as described in Section 7
Damage, loss, and theft charges as described in your Vehicle Rental Agreement
Other charges expressly authorized in your Vehicle Rental Agreement
Payment Authorization
When you complete your booking and sign our Payment Authorization Form, you authorize us to charge your payment method for all of the charges above, including charges identified after you return the vehicle. We may charge your card on file for damage, diminished value, loss of use, fees, fines, and any other amounts owed under your Vehicle Rental Agreement, in accordance with that agreement.
We don't claim that this authorization is "irrevocable" or that it overrides your card-network rights — those rights are protected by federal law and card-network rules, and nothing here changes that. What we do ask is that if you have a billing concern, you contact us first so we can sort it out (see Section 9).
Security Deposit
We collect a security deposit by hold or charge on your card at pickup. After you return the vehicle and we confirm there are no additional charges, we release the unused portion. Posting timelines after release are controlled by your card issuer and are typically 5–10 business days, but can take longer in some cases.
Collections & Deliveries
Vehicle collection and delivery is available at agreed locations across Philadelphia and Miami. Collection times must be confirmed in advance. Aurum Luxe Rentals will make every reasonable effort to deliver vehicles at the agreed time but accepts no liability for delays caused by circumstances outside of our control. The renter must be present at the time of collection with valid identification and driving licence.
Cancellation Policy
We get it — plans change. Here's how cancellations work, in plain terms:
If You Cancel
24+ hours before scheduled start: Booking deposit forfeited. Rental balance fully refundable.
Within 24 hours of scheduled start: Booking deposit forfeited. No refund of rental balance.
No-show (you don't appear at pickup): Booking deposit forfeited. No refund of rental balance.
Failed ID verification at pickup (not cured within 24 hours): Booking deposit forfeited. No refund of rental balance.
The security deposit, if already collected, is fully refundable in all cancellation scenarios.
Rescheduling
If you need to reschedule, contact us as soon as possible. At our discretion, we may apply your booking deposit as credit toward a rescheduled rental within 90 days of the original date, subject to vehicle availability. Rescheduling is not guaranteed and depends on availability and circumstances.
Early Returns
We don't refund early returns. The full rental rate is earned for the term you reserved, since the vehicle is held exclusively for you during that period.
If We Cancel
If we cancel your reservation due to mechanical issues, prior damage, or other circumstances outside your control, we'll refund all prepaid amounts (including the booking deposit) within 5–10 business days. We're not liable for incidental costs you may have planned around the rental (flights, hotels, events, etc.), and we strongly recommend travel insurance for trips built around a rental.
Non-Refundable Items
These items are non-refundable once incurred:
Booking deposit (except as described in Section 4.4)
Delivery and pickup fees once service has been provided
Processing fees, where applicable
Charges incurred during the rental (late fees, fuel, tolls, citations, cleaning, damage, etc.)
4.6 Refund Processing
Eligible refunds go back to your original payment method within 5–10 business days. Posting times after that are up to your card issuer or bank, and we can't speed up their internal processing.
Prohibited Use
What You Can't Do With the Vehicle
These uses are strictly prohibited and will void your protections, terminate your rental, and make you liable for everything that follows:
Operating impaired — alcohol, marijuana (regardless of state legality), other controlled substances, or impairing medications
Letting anyone else drive who isn't named in the Rental Agreement
Hire or commercial transport — Uber, Lyft, DoorDash, deliveries, or any for-hire service
Racing or track use — racing, contests, time trials, autocross, driving schools, or any closed-course operation
Organized driving events — track days, cars-and-coffee meetups, canyon runs, group drives, club events, or similar events without our prior written permission
Off-road or unpaved surfaces that aren't intended for ordinary passenger-vehicle use
Towing or pushing any other vehicle, trailer, or object
Criminal activity — transporting controlled substances, contraband, illegal weapons, or anything that would violate human-trafficking laws
Reckless or impaired driving, including overloading the vehicle beyond manufacturer specs
Hand-held phone or device use while driving, in violation of applicable law
Smoking, vaping, or any combustible/aerosolized substance inside the vehicle (this includes hookah pens, vape pens, cannabis vapes — anything that produces vapor or smoke)
Tampering with GPS, OBD-II, or telematics devices
Modifications of any kind — temporary wraps, decals, magnetic signs, adhesive-mounted accessories, performance tuning, ECU modifications, or aftermarket parts
Commercial or paid content creation — paid photoshoots, music videos, ads, films, brand promotion, or compensated content. Personal social media use is fine, as long as no one is paying you and no commercial sponsor is featured.
. Liability
You're responsible for the vehicle from pickup to return — full stop. We don't include LDW or CDW in our rates, and you're liable for all damage regardless of fault, except as limited by Pennsylvania law.
This includes:
All cosmetic damage — chips, scratches, curb rash, wheel damage, tire damage, windshield damage, interior damage, and undercarriage damage. There's no wear allowance.
Repair costs at OEM and certified-specialty rates appropriate to the make and model
Total loss — pre-loss fair market value (less salvage) if the vehicle can't be repaired, or the loan balance if greater
Diminished value — the loss in resale value following structural, paint, or significant cosmetic repair, calculated by an independent licensed appraiser using a recognized methodology (such as the 17c formula)
Loss of use — 70% of the daily rental rate for up to 30 days while the vehicle is out of service
Incidental losses — towing, storage, recovery, appraisal, and reasonable administrative costs
We may charge your card on file for damage discovered within 30 days after return, and we reserve our right to pursue claims for damage discovered later within the applicable statute of limitations.
If damage occurs, you must notify us within four (4) hours (or as soon as reasonably possible), file a police report where required, and cooperate fully with our investigation and any insurance claim. The full damage and insurance cooperation provisions are in Section 16 of your Vehicle Rental Agreement.
Aurum Luxe Rentals accepts no liability for any personal injury, loss or damage to personal belongings during the rental period. The renter assumes full responsibility for the vehicle and its use from the point of collection to the point of return.
Governing Law
Theft of Services. Failure to return rental property when the rental term ends, or failure to pay all amounts due (including damage charges), may constitute a violation of Pennsylvania law and is subject to civil and criminal penalties under 18 Pa. C.S.A. § 3926.
Insurance Primacy. Under Pennsylvania's Motor Vehicle Financial Responsibility Law (75 Pa. C.S.A. § 1701 et seq.), the renter's valid and collectible liability insurance is primary for the limits required by 75 Pa. C.S.A. § 1786. PIP benefits may be available in accordance with the MVFRL.
These terms and conditions are governed by the laws of the United States. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Pennsylvania.